Terms of Service

Last updated 24 June 2026 · Version 0.1 (draft)

1. Agreement

These terms are between you and PatchProof Ltd ([company number]). By creating an account or using the service you accept them. If you use PatchProof on behalf of a business, you confirm you are authorised to bind that business.

2. The service

PatchProof is a tool to record patch tests and reported reactions and to generate documents (audit trails, referral letters, claim bundles). PatchProof is a record-keeping tool, not a medical device and not medical advice. You remain professionally responsible for every clinical decision, including whether to proceed with a treatment. The 48-hour timing, severity scale and prompts are aids, not substitutes for your judgement.

3. Your responsibilities

• Hold the qualifications, training and insurance appropriate to the treatments you offer.
• Obtain valid consent from clients to record their data, including health data.
• Keep your login secure and ensure the accuracy of the records you enter.
• Comply with all laws applicable to your practice and to the data you process.

4. Subscription & payment

Paid plans are billed in advance on a recurring basis via Stripe. Prices are shown at sign-up. We may change pricing on notice; changes apply at your next renewal. See the Refund Policy for cancellation.

5. Acceptable use

You must follow the Acceptable Use Policy. We may suspend accounts that breach it or put others at risk.

6. Availability

We aim for high availability but the service is provided "as is" without a guaranteed uptime unless agreed separately in writing. We may perform maintenance and will try to minimise disruption.

7. Your data

You own the records you create. We process them under the Privacy Policy and the Data Processing Agreement. You can export your data at any time from within the app.

8. Liability

Nothing limits liability that cannot be limited by law (including death or personal injury caused by negligence, or fraud). Subject to that, our total liability in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, or for clinical decisions you make. [To be confirmed by solicitor.]

9. Termination

You may cancel at any time. We may terminate for material breach. On termination you may export your data; after the grace period described in the Privacy Policy, data is deleted.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.