Refund & Cancellation Policy

Last updated 24 June 2026 · Version 0.1 (draft)

Draft for review. Confirm the refund terms and the 14-day cancellation position with a UK solicitor before launch.

Subscriptions

PatchProof is sold as a monthly (or annual) subscription, billed in advance through Stripe. Your subscription renews automatically until you cancel.

Cancelling

You can cancel at any time from Settings → Billing, or by emailing [billing@patchproof.co.uk]. Cancellation stops future renewals; you keep access until the end of the period you have paid for.

Refunds

Cooling-off: if you are a new consumer subscriber, you may have a statutory 14-day right to cancel; where you ask us to start the service immediately, a proportionate charge for the period used may apply.
Monthly plans: we do not generally refund part-months once a period has started, unless required by law or where the service was materially unavailable due to our fault.
Annual plans: contact us — we will consider a pro-rata refund of unused complete months at our discretion.
Billing errors: we refund genuine billing errors in full.

Your data after cancellation

You can export your records before you leave. After the grace period set out in the Privacy Policy, data is deleted.

Contact

Billing questions: [billing@patchproof.co.uk].